Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Please make sure to fill in the form below.
If you can, please attach screenshot(s) of where the issue occurred.
Thank you very much.
Required fields are marked with an asterisk*
{"xsrfToken":"5d07ab0e34a767c814d2e2d019dc206c3f249a3d_lout","branding":{"id":"1","key":"vls","name":"Vertical-Life","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#ab224b","headerLinkHoverBGColor":"#ab224b","headerBadgeColor":"#ab224b"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"it-IT":{"localeDisplayName":"Italian (Italy)"},"de-DE":{"helpCenterTitle":"Willkommen im Supportcenter","sharedPortalName":"Supportcenter","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#5d70c9","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNGJjNDg3ZC03MzcwLTQwYzktYThjZS03ZTQzNmRiYzYxZWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NjgzNzQ2NTUsIm5iZiI6MTc2ODM3NDA1NX0.dCijZ0e0BVg8H6sNGsGmbkFWnC0XEPxkJ-ilwXpCfCM&client=34bc487d-7370-40c9-a8ce-7e436dbc61ef&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"vls","projectId":11312,"serviceDeskId":1,"name":"Vertical-Life","description":"<p>Welcome! You can raise a Vertical-Life Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"22","name":"Android","descriptionHtml":"","callToAction":"Android","introHtml":"<p>Need help with our Android app?</p>","icon":11871,"iconUrl":"https://vertical-life.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11871","groups":[6],"key":""},{"id":"9","name":"Android","descriptionHtml":"<p>Please make sure to fill in the form below!<br> If you can, add screenshots.<br> Thank you very much.</p>","callToAction":"Android","introHtml":"<p>Need help with our Android app?</p>","icon":11871,"iconUrl":"https://vertical-life.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11871","groups":[2],"key":""},{"id":"32","name":"Become a Moderator","descriptionHtml":"","callToAction":"Become a Moderator","introHtml":"<p>Sign up to help improve 8a / VL data</p>","icon":11936,"iconUrl":"https://vertical-life.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11936","groups":[8],"key":""},{"id":"31","name":"Content Update","descriptionHtml":"<p>Please include the links (e.g. 8a.nu/sportclimbing/...) of the crags, sectors or routes or boulders you are reporting. Thanks!</p>","callToAction":"Content Update","introHtml":"<p>Update Crag, Route, and Boulder Info</p>","icon":11935,"iconUrl":"https://vertical-life.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11935","groups":[8],"key":""},{"id":"26","name":"General Inquiry","descriptionHtml":"","callToAction":"General Inquiry","introHtml":"<p>Any questions on upcoming events?</p>","icon":11866,"iconUrl":"https://vertical-life.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11866","groups":[4],"key":""},{"id":"19","name":"General Inquiry","descriptionHtml":"","callToAction":"General Inquiry","introHtml":"<p>Curious to learn more about our products?</p>","icon":11858,"iconUrl":"https://vertical-life.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11858","groups":[5],"key":""},{"id":"10","name":"IOS","descriptionHtml":"<p>Please make sure to fill in the form below.<br> If you can, please attach screenshot(s) of where the issue occurred.<br> Thank you very much.</p>","callToAction":"IOS","introHtml":"<p>Need help with our IOS app?</p>","icon":11871,"iconUrl":"https://vertical-life.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11871","groups":[2],"key":""},{"id":"23","name":"IOS","descriptionHtml":"","callToAction":"IOS","introHtml":"<p>Need help with your IOS app?</p>","icon":11871,"iconUrl":"https://vertical-life.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11871","groups":[6],"key":""},{"id":"24","name":"Payments","descriptionHtml":"","callToAction":"Payments","introHtml":"<p>Problems with payments and vouchers?</p>","icon":11883,"iconUrl":"https://vertical-life.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11883","groups":[6],"key":""},{"id":"11","name":"Payments/Refunds","descriptionHtml":"","callToAction":"Payments/Refunds","introHtml":"<p>Problems with purchases?</p>","icon":11883,"iconUrl":"https://vertical-life.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11883","groups":[2],"key":""},{"id":"14","name":"Redeem Codes","descriptionHtml":"<p>Please attach a photo of the scratched code so we can help you quicker.</p>","callToAction":"Redeem Codes","introHtml":"<p>Problems redeeming codes?</p>","icon":11904,"iconUrl":"https://vertical-life.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11904","groups":[2],"key":""},{"id":"27","name":"Results","descriptionHtml":"","callToAction":"Results","introHtml":"<p>Questions about results?</p>","icon":11899,"iconUrl":"https://vertical-life.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11899","groups":[4],"key":""},{"id":"29","name":"Service Request","descriptionHtml":"","callToAction":"Service Request","introHtml":"<p>8a.nu / VL Web support request</p>","icon":11866,"iconUrl":"https://vertical-life.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11866","groups":[8],"key":""},{"id":"21","name":"Tracking Orders","descriptionHtml":"","callToAction":"Tracking Orders","introHtml":"<p>Want to follow-up on your orders?</p>","icon":11886,"iconUrl":"https://vertical-life.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11886","groups":[5],"key":""},{"id":"12","name":"Unlocking Content","descriptionHtml":"","callToAction":"Unlocking Content","introHtml":"<p>Unlocking outdoor premium content?</p>","icon":11906,"iconUrl":"https://vertical-life.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11906","groups":[2],"key":""},{"id":"20","name":"Vouchers / Payments","descriptionHtml":"","callToAction":"Vouchers / Payments","introHtml":"<p>Problems with vouchers or payment systems?</p>","icon":11883,"iconUrl":"https://vertical-life.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11883","groups":[5],"key":""},{"id":"56","name":"Account merge","descriptionHtml":"<p>Please make sure to fill out the form below!</p>","callToAction":"Account merge","introHtml":"<p>Please use this in case you want to merge two accounts</p>","icon":11911,"iconUrl":"https://vertical-life.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11911","groups":[],"key":""},{"id":"15","name":"Bug","descriptionHtml":"<p>If you can, please include with your request:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>your login email (but never your password!)</li>\n <li>your user name</li>\n <li>whether you are using iOS or Android</li>\n <li>your phone model</li>\n <li>screenshot(s) of where the issue occurred<br> Thank you very much.</li>\n</ul>","callToAction":"Bug","introHtml":"<p>Found a bug in the app?</p>","icon":11876,"iconUrl":"https://vertical-life.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11876","groups":[],"key":""},{"id":"157","name":"DPO Mailrequest","descriptionHtml":"","callToAction":"DPO Mailrequest","introHtml":"<p>Redirect from DPO-Mails</p>","icon":12118,"iconUrl":"https://vertical-life.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12118","groups":[],"key":""},{"id":"18","name":"Feedback","descriptionHtml":"","callToAction":"Feedback","introHtml":"<p>Do you have any feedback regarding Workouts and Training Plans?</p>","icon":11901,"iconUrl":"https://vertical-life.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11901","groups":[],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":11883,"iconUrl":"https://vertical-life.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11883","groups":[],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":11866,"iconUrl":"https://vertical-life.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11866","groups":[],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":11891,"iconUrl":"https://vertical-life.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11891","groups":[],"key":""},{"id":"5","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":11876,"iconUrl":"https://vertical-life.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11876","groups":[],"key":""},{"id":"17","name":"Service Request","descriptionHtml":"","callToAction":"Service Request","introHtml":"<p>Send us your requests.</p>","icon":11866,"iconUrl":"https://vertical-life.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11866","groups":[],"key":""},{"id":"28","name":"Service Request","descriptionHtml":"<p>Please describe your issue below.</p>","callToAction":"Service Request","introHtml":"","icon":11866,"iconUrl":"https://vertical-life.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11866","groups":[],"key":""},{"id":"13","name":"Suggest a Feature","descriptionHtml":"","callToAction":"Suggest a Feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":11898,"iconUrl":"https://vertical-life.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11898","groups":[],"key":""},{"id":"6","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":11911,"iconUrl":"https://vertical-life.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11911","groups":[],"key":""},{"id":"25","name":"Suggest Features","descriptionHtml":"","callToAction":"Suggest Features","introHtml":"<p>Any new ideas? We would love to know them!</p>","icon":11911,"iconUrl":"https://vertical-life.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11911","groups":[],"key":""},{"id":"7","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":11898,"iconUrl":"https://vertical-life.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11898","groups":[],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":11872,"iconUrl":"https://vertical-life.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11872","groups":[],"key":""},{"id":"8","name":"Vertical-Life App","descriptionHtml":"","callToAction":"Vertical-Life App","introHtml":"<p>Something not working on the Android or IOS app?</p>","icon":11871,"iconUrl":"https://vertical-life.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11871","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"Vertical Life Climbing App"},{"id":6,"name":"Zlagboard App"},{"id":8,"name":"8a"},{"id":4,"name":"Scorecard"},{"id":5,"name":"Vertical-Life Online Shop"}],"orderMapping":{"6":[22,23,24],"5":[19,21,20],"4":[26,27],"7":[28],"2":[9,10,14,11,12],"8":[29,31,32]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"VLS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNGJjNDg3ZC03MzcwLTQwYzktYThjZS03ZTQzNmRiYzYxZWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExMzEyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjgzNzUyNTUsIm5iZiI6MTc2ODM3NDA1NSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.cEX598h8DMHD95n3drbGNPqQK-_4HyQoCr3Qskh1Ul0","targetCollection":"upload-project-11312","endpointUrl":"https://api.media.atlassian.com","clientId":"34bc487d-7370-40c9-a8ce-7e436dbc61ef","tokenDurationInMins":20}},"reqCreate":{"id":10,"projectId":11312,"issueType":{"id":"10202","name":"Support"},"form":{"name":"IOS","descriptionHtml":"<p>Please make sure to fill in the form below.<br/>\nIf you can, please attach screenshot(s) of where the issue occurred.<br/>\nThank you very much.</p>","callToAction":"IOS","intro":"<p>Need help with our IOS app?</p>","instructions":"<p>Please make sure to fill in the form below.<br/>\nIf you can, please attach screenshot(s) of where the issue occurred.<br/>\nThank you very much.</p>","icon":11871,"iconUrl":"https://vertical-life.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11871","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"What is your issue about?","descriptionHtml":"<p>What is your issue about?</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please describe in details what are the problems your are facing.","descriptionHtml":"<p>Please describe in details what are the problems your are facing.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Attach screenshots that may help us better understand the problem.","descriptionHtml":"<p>Attach screenshots that may help us better understand the problem.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/10","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/10","calendarParams":{"firstDay":0,"date":"2026-01-14T08:00:56+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNGJjNDg3ZC03MzcwLTQwYzktYThjZS03ZTQzNmRiYzYxZWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExMzEyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjgzNzUyNTYsIm5iZiI6MTc2ODM3NDA1NiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.NjWfANWO5m8xvpMGMedL5qoDr9W0P8mykIyY8az4n0c","targetCollection":"upload-project-11312","endpointUrl":"https://api.media.atlassian.com","clientId":"34bc487d-7370-40c9-a8ce-7e436dbc61ef","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":3,"updated":"2024-05-29T08:46:30.247451741Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[9,22,10,23,11],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":3,"name":"App support request","submit":{"lock":false,"pdf":false},"templateFormUuid":"f76b7f59-a775-4c5e-9672-be23b60e42cf"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Sorry to hear you’re experiencing issues. To help us diagnose and fix your problem sooner, please submit the following information:"}]}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":1},"layout":"default","localId":"5f93a45b-6c95-4f66-92f4-17acf6c47b46"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":2},"layout":"default","localId":"51ee4d38-88dc-47a1-ae8a-71f5e295fb47"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":18},"layout":"default","localId":"fe67bbcc-eed8-40c0-b4f3-e9a070890a62"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":19},"layout":"default","localId":"9ce42c1c-5d30-4e14-bd0d-335e13a2e21f"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":20},"layout":"default","localId":"6351e53a-3942-425e-8c2c-74441d4b7d37"}}]}],"conditions":{},"sections":{},"questions":{"19":{"type":"ts","label":"Your phone model","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"1":{"type":"ts","label":"App version","description":"You can find the app version in the google / apple store","validation":{"rq":false},"choices":[],"questionKey":""},"20":{"type":"cl","label":"Do you have access to premium?","description":"If your issue is related to premium content, please select how you have access to it","validation":{"rq":false},"choices":[{"id":"1","label":"I do not have access to premium content.","other":false},{"id":"2","label":"Yes, via a premium subscription","other":false},{"id":"5","label":"Yes, via an outdoor subscription","other":false},{"id":"3","label":"Yes, via one or more book voucher code(s)","other":false},{"id":"4","label":"Yes, because I bought the content prior to 2020","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"2":{"type":"ts","label":"You login email","description":"Please tell us the account you are logged in with. Do NOT send your password.","validation":{"rq":false},"choices":[],"questionKey":""},"18":{"type":"ts","label":"Your user name","description":"Firstname and Lastname from your profile","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"f76b7f59-a775-4c5e-9672-be23b60e42cf"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":3,"updated":"2024-05-29T08:46:30.247451741Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[9,22,10,23,11],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":3,"name":"App support request","submit":{"lock":false,"pdf":false},"templateFormUuid":"f76b7f59-a775-4c5e-9672-be23b60e42cf"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Sorry to hear you’re experiencing issues. To help us diagnose and fix your problem sooner, please submit the following information:"}]}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":1},"layout":"default","localId":"5f93a45b-6c95-4f66-92f4-17acf6c47b46"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":2},"layout":"default","localId":"51ee4d38-88dc-47a1-ae8a-71f5e295fb47"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":18},"layout":"default","localId":"fe67bbcc-eed8-40c0-b4f3-e9a070890a62"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":19},"layout":"default","localId":"9ce42c1c-5d30-4e14-bd0d-335e13a2e21f"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":20},"layout":"default","localId":"6351e53a-3942-425e-8c2c-74441d4b7d37"}}]}],"conditions":{},"sections":{},"questions":{"19":{"type":"ts","label":"Your phone model","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"1":{"type":"ts","label":"App version","description":"You can find the app version in the google / apple store","validation":{"rq":false},"choices":[],"questionKey":""},"20":{"type":"cl","label":"Do you have access to premium?","description":"If your issue is related to premium content, please select how you have access to it","validation":{"rq":false},"choices":[{"id":"1","label":"I do not have access to premium content.","other":false},{"id":"2","label":"Yes, via a premium subscription","other":false},{"id":"5","label":"Yes, via an outdoor subscription","other":false},{"id":"3","label":"Yes, via one or more book voucher code(s)","other":false},{"id":"4","label":"Yes, because I bought the content prior to 2020","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"2":{"type":"ts","label":"You login email","description":"Please tell us the account you are logged in with. Do NOT send your password.","validation":{"rq":false},"choices":[],"questionKey":""},"18":{"type":"ts","label":"Your user name","description":"Firstname and Lastname from your profile","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"f76b7f59-a775-4c5e-9672-be23b60e42cf"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}