{"xsrfToken":"e3214e9cc4de8dc46f236034858f6fb4b0c283e9_lout","branding":{"id":"4","key":"bdo","name":"Boulderado","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de9800","headerLinkHoverBGColor":"#de9800","headerBadgeColor":"#de9800"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"it-IT":{"localeDisplayName":"Italian (Italy)"},"de-DE":{"helpCenterTitle":"Willkommen im Supportcenter","sharedPortalName":"Supportcenter","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#5d70c9","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNGJjNDg3ZC03MzcwLTQwYzktYThjZS03ZTQzNmRiYzYxZWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3MzczMDcwNTQsIm5iZiI6MTczNzMwNjQ1NH0.OKFNciGxBQUFWEBfutv3k-sbW7JqpG2qo-hXiJSvzBU&client=34bc487d-7370-40c9-a8ce-7e436dbc61ef&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"bdo","projectId":11376,"serviceDeskId":4,"name":"Boulderado","description":"<p>Welcome in our Boulderado Support</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"57","name":"User Support","descriptionHtml":"","callToAction":"User Support","introHtml":"<p>For all general requests, that are not technical things</p>","icon":12018,"iconUrl":"https://vertical-life.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12018","groups":[13],"key":""},{"id":"55","name":"EC-/Kreditkartenterminals","descriptionHtml":"","callToAction":"EC-/Kreditkartenterminals","introHtml":"<p>For questions about the EC terminals, please select this option</p>","icon":12016,"iconUrl":"https://vertical-life.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12016","groups":[13],"key":""},{"id":"52","name":"Emergency Support","descriptionHtml":"","callToAction":"Emergency Support","introHtml":"<p>The cash register no longer works and it's an emergency? Choose this option.</p>","icon":12015,"iconUrl":"https://vertical-life.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12015","groups":[13],"key":""},{"id":"44","name":"Technical Support","descriptionHtml":"<p>Before submitting a request, please check <a href=\"https://wiki.boulderado.app\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://wiki.boulderado.app</a> to see if the right instructions are already there for you.</p>","callToAction":"Technical Support","introHtml":"<p>For all technical requests</p>","icon":12017,"iconUrl":"https://vertical-life.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12017","groups":[13],"key":""},{"id":"48","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11952,"iconUrl":"https://vertical-life.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11952","groups":[],"key":""}],"reqGroups":[{"id":13,"name":"General"}],"orderMapping":{"13":[57,44,55,52],"14":[52]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"061e5fcc-73f9-3ade-bedd-54ca3bca7032","appLinkName":"","appLinkUrl":"","spaceKey":"BDO","spaceName":"Boulderado","spaceUrl":"","isServer":false},"labels":[],"projectKey":"BDO","serviceDeskId":4,"kbLinkDomainURLs":["https://vertical-life.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BDO","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNGJjNDg3ZC03MzcwLTQwYzktYThjZS03ZTQzNmRiYzYxZWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExMzc2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzczMDc2NTQsIm5iZiI6MTczNzMwNjQ1NH0.Q5ESUkeK6Z6VRt_yfwfLtJXmhtaxw9QxfziOHVB5prY","targetCollection":"upload-project-11376","endpointUrl":"https://api.media.atlassian.com","clientId":"34bc487d-7370-40c9-a8ce-7e436dbc61ef","tokenDurationInMins":20}},"reqCreate":{"id":44,"projectId":11376,"form":{"name":"Technical Support","descriptionHtml":"<p>Before submitting a request, please check <a href=\"https://wiki.boulderado.app\" class=\"external-link\" rel=\"nofollow noreferrer\">https://wiki.boulderado.app</a> to see if the right instructions are already there for you.</p>","callToAction":"Technical Support","intro":"<p>For all technical requests</p>","instructions":"<p>Before submitting a request, please check <a href=\"https://wiki.boulderado.app\" class=\"external-link\" rel=\"nofollow noreferrer\">https://wiki.boulderado.app</a> to see if the right instructions are already there for you.</p>","icon":12017,"iconUrl":"https://vertical-life.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12017","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10517","fieldConfigId":"11401","label":"Firmenname","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10529","fieldConfigId":"11427","label":"Your Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"What do you need our support for? Please describe exactly what it is about.","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10515","fieldConfigId":"11398","label":"Telephone number","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10521","fieldConfigId":"11405","label":"LicenseName (Customer)","description":"You can find it in Boulderado in Help -> Version -> CustomerName","descriptionHtml":"<p>You can find it in Boulderado in Help -> Version -> CustomerName</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/44","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/44","calendarParams":{"firstDay":0,"date":"2025-01-19T18:07:34+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"061e5fcc-73f9-3ade-bedd-54ca3bca7032","appLinkName":"","appLinkUrl":"","spaceKey":"BDO","spaceName":"Boulderado","spaceUrl":"","isServer":false},"labels":[],"projectKey":"BDO","serviceDeskId":4,"kbLinkDomainURLs":["https://vertical-life.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNGJjNDg3ZC03MzcwLTQwYzktYThjZS03ZTQzNmRiYzYxZWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExMzc2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzczMDc2NTQsIm5iZiI6MTczNzMwNjQ1NH0.Q5ESUkeK6Z6VRt_yfwfLtJXmhtaxw9QxfziOHVB5prY","targetCollection":"upload-project-11376","endpointUrl":"https://api.media.atlassian.com","clientId":"34bc487d-7370-40c9-a8ce-7e436dbc61ef","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":1,"updated":"2024-09-19T13:06:30.977404701Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[44],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Advanced Basics","submit":{"lock":false,"pdf":false},"primaryLocale":"en-US","translatedLocale":"en-US","templateFormUuid":"64e63131-96d2-4647-9a07-0cab7890bcc9"},"layout":[{"version":1,"type":"doc","content":[]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"77b27740-d6a6-42b1-8828-e49e416377ce"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":36},"layout":"default","localId":"89a633ec-46b6-47b8-a8dc-793f32610691"}},{"type":"paragraph","content":[]}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"6be566e0-8529-4bfc-a7df-6ef470f8b61e"},"content":[{"type":"text","text":"If you do not have admin rights, we may not be able to support you. Please contact an administrator."}]}]}]}],"conditions":{"26":{"t":"sh","i":{"co":{"cIds":{"36":["2"]}}},"o":{"sIds":["2"]}}},"sections":{"1":{"name":"basic informations","conditions":[]},"2":{"name":"show when no admin access","conditions":["26"]}},"questions":{"33":{"type":"ts","label":"Boulderado version","description":"You can find it in Help -> Version","validation":{"rq":false,"mnc":3},"choices":[],"defaultAnswer":{"text":""},"questionKey":""},"36":{"type":"cs","label":"Admin access available?","description":"A technical request usually requires admin rights for the solution. Do you have these?","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""}}},"uuid":"64e63131-96d2-4647-9a07-0cab7890bcc9"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":1,"updated":"2024-09-19T13:06:30.977404701Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[44],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Advanced Basics","submit":{"lock":false,"pdf":false},"primaryLocale":"en-US","translatedLocale":"en-US","templateFormUuid":"64e63131-96d2-4647-9a07-0cab7890bcc9"},"layout":[{"version":1,"type":"doc","content":[]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"77b27740-d6a6-42b1-8828-e49e416377ce"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":36},"layout":"default","localId":"89a633ec-46b6-47b8-a8dc-793f32610691"}},{"type":"paragraph","content":[]}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"6be566e0-8529-4bfc-a7df-6ef470f8b61e"},"content":[{"type":"text","text":"If you do not have admin rights, we may not be able to support you. Please contact an administrator."}]}]}]}],"conditions":{"26":{"t":"sh","i":{"co":{"cIds":{"36":["2"]}}},"o":{"sIds":["2"]}}},"sections":{"1":{"name":"basic informations","conditions":[]},"2":{"name":"show when no admin access","conditions":["26"]}},"questions":{"33":{"type":"ts","label":"Boulderado version","description":"You can find it in Help -> Version","validation":{"rq":false,"mnc":3},"choices":[],"defaultAnswer":{"text":""},"questionKey":""},"36":{"type":"cs","label":"Admin access available?","description":"A technical request usually requires admin rights for the solution. Do you have these?","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""}}},"uuid":"64e63131-96d2-4647-9a07-0cab7890bcc9"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}